I made a cryptocurrency deposit and haven’t received the credit. What happened?

If you deposited with cryptocurrency and haven’t seen the credit in your account yet, don’t worry. Follow these steps for a quick solution.

Possible causes and solutions:

1. Confirmation time: os depósitos são creditados no próximo bloco de confirmação. Dependendo da congestão da rede, isso pode levar de 10 a 15 minutos.
2. Deposit address error: make sure you sent the amount to the correct address.
3. Deposit below the minimum: ensure your deposit meets the required minimum (USD 10 or equivalent). Check the minimum deposit requirements for each cryptocurrency.

If the issue persists, contact our 24/7 Chat for immediate assistance.